Customer text alerts
Booking confirmations, appointment reminders, on-the-way alerts, invoice links, and payment receipts.
VWEB capabilitiesAutomatic texts and emails.
Automatic texts and emails.
Nobody left guessing.
The right message to the right person, automatically.
Text & Email Automation
Keep customers, staff, and owners informed without anyone hitting send.
Most calls to a front office are status questions: when is the technician coming, did my payment go through, is my invoice ready. VWEB sets up automatic text messages and emails that answer those questions before anyone has to ask.
Notifications are triggered by what actually happens in your system: a job is booked, a technician is on the way, an invoice is issued, a payment arrives, stock runs low. We also set up email automation for appointment reminders, follow-ups, review requests, and marketing campaigns, with opt-in and unsubscribe handling built in.
We take care of the whole setup, including sending numbers, email domains, message templates, scheduling rules, and testing, so it works from day one and your team never has to think about it.
The same automation can reach social media too. With the social media scheduling add-on, you plan posts and ads once and publish them to Facebook, Instagram, Google, LinkedIn, TikTok, and X on your schedule, with AI help writing captions and new reviews or finished jobs shared automatically.
What we can buildDefined work.
Defined work.
Useful deliverables.
Choose the capabilities your project needs. The final deliverables are agreed during scoping.
Technician & staff alerts
New job assignments, schedule changes, and urgent dispatch messages sent straight to their phones.
Admin & owner alerts
Notices for new service requests, payments received, overdue invoices, low stock, and anything that needs attention.
Reminder emails
Upcoming appointments, maintenance due dates, renewals, and unpaid balance reminders sent on schedule.
Marketing email campaigns
Newsletters, seasonal promotions, and follow-up sequences sent to the right customer lists.
Setup & compliance
Sending numbers, email domain setup, templates, opt-in and opt-out handling, and delivery testing.
Example business workflow
A cleaning company loses hours to “Are you still coming?” calls.
Customers now get a text confirmation when they book, a reminder the day before, and an alert when the crew is on the way. The crew lead gets a text for every schedule change, and the owner is notified when a payment lands. After the visit, an email asks for a review, and past customers receive a seasonal promotion each spring.
- Something happens in the system
- The right text or email goes out
- Customer, tech, or admin is informed
Setting the project upWhat we’ll
What we’ll
define together.
- Which events trigger a text or email, and who receives each one
- Your message wording, branding, and sending hours
- Customer lists, opt-in records, and marketing goals
- The texting and email services to use and expected message volume
Do we need approval to send business text messages?
Business texting in the US generally requires registering your sending number and following opt-in rules. We handle that registration and setup as part of the project so your messages are delivered reliably.
Your next move starts hereBring the ambition.
Bring the ambition.
We’ll help build the system.
A new website, a custom platform, or a process that needs to work better. Tell us where you want to go.
Start a project